We have a 30-day Return and Refund policy, which means you have 30 days after receiving your item to request a return.
Damages, Issues and Returns
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return please email Zero Temp with your order details and information along with any products photos to: info@zerotemp.co.uk.
Zero Temp is not responsible for the costs of postal returns.
We ask that you allow 7-10 business days from the day you return your package for your account to be credited.
Exchanges
To start an exchange please email Zero Temp with your order details and information along with any products photos to: info@zerotemp.co.uk
Zero Temp is not responsible for the costs of postal exchanges.